FAQ
Q: What is Gifies?
A: Gifies is your go-to online store for unique and memorable gifts for every occasion. We curate high-quality products to help you celebrate your loved ones.
Q: How long does shipping take?
A: We deliver across Europe, and shipping typically takes 7–24 days. Please note that delivery times may vary depending on your location.
Q: How much does shipping cost?
A: Shipping costs depend on your location and the weight of the order. You’ll see the exact shipping cost at checkout.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email. Use it to track your package on its way to you.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including Credit Card, PayPal, Klarna, and other options available through our secure Shopify checkout.
Q: Can I cancel or change my order?
A: You can cancel or make changes to your order within 12 hours of placing it. Contact our customer service team immediately for assistance.
Q: What is your return policy?
A: We offer a 14-day return policy. If you’re not satisfied with your purchase, you can return it within 14 days of receiving the item. Please note that the customer is responsible for return shipping costs.
Q: What if my item arrives damaged or defective?
A: If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will resolve the matter by offering a replacement or refund.
Q: Where are your products made?
A: We collaborate with trusted manufacturers and suppliers to ensure high-quality products. Rest assured, all items meet our quality standards.
Q: How do I contact customer support?
A: You can reach our customer service team at hello@gifies.com. We strive to respond to all inquiries within 24–48 hours.
Q: Why does my order have multiple packages?
A: To ensure timely delivery, some items may ship separately. Don’t worry; you’ll receive a tracking number for each package.